“We have to change – where do we start?”

Does this sound familiar? In my experience, many organisations get the wrong results because they make the wrong changes because they don’t make a proper diagnosis.

Some companies (you know who you are!) point the finger of blame in completely the wrong place – for example terminating any root cause analysis that may criticise senior management.

I’ve put some thoughts over here on the Change Consultancy website, and would be interested in your feedback:


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