book review

BOOK: Online Marketing A User's Manual by Murray Newlands

Online Marketing: Murray NewlandsMurray Newlands presents this excellent guide for novices and experts alike.  Newlands is a full-time digital marketing professional, and from my limited knowledge he appears to know what he's talking about.

The book came out in May, but it's still completely up to date; the sections in each chapter on "future" still haven't fully happened so I'm confident that this is a book I'll refer to again and again over the next year or so, as I build my online brand and win business

BOOK: Employees First, Customers Second by Vineet Nayar

Vineet Nayar: Employees First, Customers SecondA fascinating case study of success in some of the most challenging times in the last 200 years, the author Vineet Nayar describes his journey turning HCL Technologies from a company being left behind to a world leader.

There is so much to learn from this case study, and so much to apply to many other business situations too.

Book Review: The Social Entrepreneur's Handbook: How to Start, Build, and Run a Business That Improves the World

Anyone planning or running a social enterprise or charity (or even commercial organisation with intent for social good) should read this book - it has so much useful information that I read it twice before I wrote this review.

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BOOK: Ward & Daniel "Benefits Management: Delivering Value from IS & IT Investments"

The problem with the IS/IT investment is that people often don’t think about the benefits - "of course we need it". Ward and Daniel illustrate this from a survey reported in 2003 (Lambert and Edwards – also at Cranfield University) as follows:

·        55% of respondents think that an appraisal of the IS investment is important

·        Only 22% have a process to perform this appraisal

·        Only 10% consider the implications of business change from their IS investment

Book Review - 50cent and Robert Greene "50th Law"

Curtis grew up in the Hood (South Queens), and quickly learnt that taking the short term view and trying to avoid the thing you fear, gets you that very thing. As a kid he feared violence, but if you show fear in the Hood you get beat up, so he learnt to confront violence, even to invite it (“the first time someone confronts you with a gun, you are very frightened. The second, you learn to cope. By the third, if you haven’t learned to be bold you’re dead, man”.)

Book Review - Ricardo Semler's "Maverick!"

We’re introduced to the world of Brazilian politics and industrial relations, conglomerate in the middle of a recession, and in a working environment where employees are suspicious of being exploited by employers, and employers can’t make an income because of Byzantine laws and checks which can only be passed by crossing many palms with silver. It’s half a world away, and nothing like our own dear public services.
In walks Semler Jnr, with his USA M.B.A. degree and lofty ideals, and inherits his father’s industrial conglomerate. 

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Recent Additions and Updates

A moral dimension to consulting

Moral dilemmaIt's easy to assume that all of our decisions are purely rational, but they rarely if ever are rational.  And they always have consequences for others, usually consequences that we think we could not have predicted.

But consultants are not here to make decisions, only to provide information and advice.  Does this somehow absolve us from a moral responsibility?

 

The Ten Commandments in Professional Services (6-10)

Interpreting God's Commandments

I've written previously about applying the first five commandments to Professional Services.  Here I show how Do Not Murder, Do Not Steal and so on are just as relevant commandments in the nuance and subtlety of modern life as they ever were.

Read on - and there's an invitation to comment!

The 10 Commandments in Professional Services (1-5)

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Two greatest commandsThe Ten Commandments apply just as firmly in each aspect of our daily life as they apply to the whole of our lives.  I'm a management consultant, and on this page I explain how the first five of the Ten Commandments apply to management consulting and professional services.

Getting GPs involved in Clinical Commissioning Groups (CCG)

Life in the YearsMost healthcare providers, in UK the same as everywhere else, get paid for each activity they do.  If someone needs care, they get paid.  If someone is well, they don’t.  So there isn’t much incentive (for the healthcare provider) to keep people well, even though it is much better for the person, much better for the nation, and much lower cost.  Minney.org Ltd is working with one CCG to generate enthusiasm and involvement, and the results are fairly successful….

Clinical Commissioning Groups and the NHS

Commissioning Innovation

As we race forwards into clinical commissioning, there are lessons to be learnt from other people.  The latest book “The Innovator’s Prescription: A Disruptive Solution for Health Care” by Christensen, Grossman and Hwang points to some things we need to take account of. It makes good reading . . .

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