Should you take advice from a drug-dealer? Depends what advice he's giving! If he can tell you how to do your job better, in a way that you can follow, then it's probably good advice because he's literally risked his life to test whether it works or not (and the bad advice died with the people who didn't make it).
this is a book that's well-worth reading. So good, i reviewed it twice
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John Thorp's book "the information paradox" is probably the foundation on which future benefits realisation has been based. Although it is based around IT projects (notoriously, with a 70% "failure" rate), there is much that can be applied to all environments.
The Demos report "measuring social value: the gap between policy and practice" asks a very important question 'is there a standard method of measuring SROI?'.
The answer is: that depends.
When planning a new project, or evaluating whether an existing service has been successful, financial success is often the only thing that gets counted.