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ISIP Local Health Community Demonstrator Sites
ISIP (Integrated Service Improvement Programme) is the process used by whole health communities to ensure that maximum benefit is obtained for the resources invested.
During 2005-2007 Connecting for Health (CfH) put into place national and local support to help communities use this process. It's mostly common sense, but as has been said many times, "common sense is surprisingly uncommon". Being common sense means it's easy to use and delivers very powerful results. However it took CfH to codify the process and use the team to implement it, and people with a passion such as Eamonn Mulligan, Richard Towers, Andrew Prince and a number of others to make it actually happen.
I delivered the programme in South Yorkshire in 2005-06, and South Yorkshire was one of few Health Authorities to embrace it across the community and really get the benefits. I was then brought into the National team to revise and update the process in the light of feedback, and to develop the benefits side of the approach.
With the Knowledge Management team I designed the template used for reporting each LHC Demonstrator Site’s impacts and to evaluate benefits using the ISIP approach, and then reformatted, gained approval from the sites and published the inspirational cases studies aimed at encouraging others.
I also developed the Practical Guide to Benefits Driven Change and the Benefits Approach to Service Transformation, branded for the ISIP LHC Demonstrator Programme. The link to the practical guides series is http://www.isip.nhs.uk/practical
I provided benefits planning and evaluation expertise for projects to reduce attendance at hospital for Urgent Care and Long term Conditions, and to deliver the 18 week Referral to Treatment (RTT) target.
The team wrote these case studies together - links to the case studies can be found at www.isip.nhs.uk which also explains to some extent the role of the ISIP consultant as an external change agent - a role which I very much enjoyed.
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benefits approach
benefits frameworks
benefits management
Benefits Realisation
book review
business case
Care Pathway
Clinical Engagement
collaboration
Commissioning innovation
ECP
employee engagement
GP Commissioning
health funding
Innovation
NHS
performance management
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Service Transformation
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social care
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workforce design
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