"10 High Impact Changes for Service Improvement and Delivery" - NHS Modernisation Agency

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"10 High Impact Changes" presaged the NHS Institute for Innovation and Improvement style of publications - documents written to be accessible and useable for the NHS at large and the public, which gave shortcuts to the achievement of service improvement. It was naturally followed by a whole spate of spin-off documents - "10 High Impact Changes for Primary Care", "10 High Impact Changes in Mental Health", etc
Barbara Hercliffe and I wrote HIC 10 - Workforce, where my main contribution was the case studies. Whole document can be obtained from http://www.ogc.gov.uk/documents/Health_High_Impact_Changes.pdf